Terms and conditions
Except where specifically noted, the following terms and conditions apply to both online and in-store purchases.
EXCHANGES AND RETURNS
Don Basch Jewelers Inc. exists to satisfy our customers. Unless otherwise specified below, your purchase may be exchanged or refunded within 15 days from the original purchase date with the exception of December purchases, which must be returned by the last business day in December. For online purchases, your purchase may be exchanged or returned if postmarked within 15 days of shipment receipt with the exception of December purchases, which must be postmarked by December 31st of the current year. Returns must be completed by the original client and be accompanied by the original receipt. The item must be unused and unworn, in its original condition, and in the original gift box with all applicable warranty cards and explanation booklets intact. Any tags attached to an item must remain intact. Sale items, special orders, completed layaways, special occasion apparel as well as modified and/or custom pieces are not returnable or exchangeable. Gift certificates are not redeemable for cash. Certain online items designated as clearance or specials may not be returnable and will be clearly noted in item details. Customer is responsible for all return shipping costs. Refunds for online purchases will be processed in the form of the original payment method within 7 days of return receipt.
We regret that special orders are not returnable, and that no refund or exchange can be made. All special orders require a 50% nonrefundable deposit. A special order includes any jewelry, gemstone or gift item ordered or altered at the client's request.
Custom design jewelry involves metal, gems, and labor furnished be Don Basch Jewelers, Inc. for a specific client. As such, all custom jewelry is nonreturnable, and requires a 50% nonrefundable deposit before the work begins. Every effort is made by Don Basch Jewelers, Inc. to accurately manufacture or produce the item(s) as ordered. Full payment upon receipt of custom work will denote the client's complete satisfaction. Minor adjustments, such as ring sizing or texturing, will gladly be made by Don Basch Jewelers, Inc. to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved.
At the discretion of Don Basch Jewelers, Inc., a purchased item will be repaired or replaced if any manufacturer defects are found in the first twelve months from the date of the purchase. Normal wear and tear and customer abuse is not covered under warranty. Repairs include a twelve month warranty on services performed. Normal wear and tear and customer abuse is not covered under warranty. Watch repairs include a six month warranty if complete service provided (includes overhaul.) Crystals, crowns, bands, partial repairs, water damage and customer abuses are not covered under warranty.
Article(s) on receipt are being placed on layaway for a maximum of 120 days with a minimum deposit of 30%. In consideration of this merchandise being set aside for me, I agree to make regular monthly payments of the balance in equal amounts. Completed layaways are not returnable or exchangeable. Layaways cancelled after 14 days of the original receipt are subject to a loss of deposit, cost of any alterations, and any additional payments. Please note: If timely payments are not made, a statement will be sent to the address on file.
DON BASCH JEWELERS, INC. is not responsible for altered and/or treated gemstones left for repair, custom design, or appraisal. This includes, but is not limited to, diamonds or false stampings on metal goods which may be mismarked. We will not be responsible for any article left for more than 60 days. A $25.00 fee will be charged for any returned checks due to insufficient funds.
The diamonds in all Don Basch Jewelers, Inc. pieces have been purchased from legitimate sources not involved in funding conflict in compliance with United Nations resolutions. Don Basch Jewelers, Inc. hereby guarantees that these diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
DIAMOND UPGRADE POLICY
1. Any mined single diamond purchased from Don Basch Jewelers, Inc. may be traded in for credit for the original purchase price on any future single diamond purchase upon meeting the following conditions:
- a. The diamond must be in the same condition as the time of purchase and be accompanied by any reports and/or certificates.
- b. The new diamond selection must be ½ carat larger and of equal or higher clarity and color.
- c. The diamond shape must still be marketable.
2. Lab grown diamonds do not participate in the diamond upgrade policy.